Support and maintenance

Antares does not charge an annual licence fee. Once you have bought Antares it is yours for life. However, we do have an annual service contract that must be renewed each year to keep your system up to date and to guard against any mishaps that might occur. The reason for this will become clear as you read on.

We are confident that Antares is extremely reliable and will rarely go wrong. In fact, only around 5% of customer queries ever directly relate to Antares itself. The remaining 95% of queries relate to difficulties caused by unexpected external events that exist in any working environment, which then impact on Antares.

Such things as hardware malfunction (hard disk crashes, viruses etc), theft, the replacement of equipment, moving equipment or premises or new staff members coming unstuck are just some of the reasons that our customers contact us for support and there are many more. New versions of Windows (or new “service packs”) can also cause difficulties.

At Antares we are always committed to the continued development and improvement. Regular upgrading of our software ensures that we keep up with market and industry trends. This inevitably involves the addition of new program features and data storage facilities on a regular basis.

Making sure that our customers are able to get the most out of Antares MIS is our priority. From installation to training, maintenance and support we pride ourselves on the level of care and support that we provide. Therefore, we consider it our responsibility to provide our customers with a comprehensive service contract.

Our service contract provides you with:

• Regular program upgrades to guarantee that your system is up to date. (Including automatic fault fixes if and when reported through our customer network.)
• Unlimited telephone, email or on-site support whether or not the problem originated in Antares or is due to external circumstances.
• On site refresher training when requested.

On site basic training and support for new staff is available on request (however this may carry additional charges).

Our service contract offers the assurance that:

• You are operating the latest version of Antares at all times.
• We will support your system without exception
• You will not lose the use and benefit of your system through unforeseen circumstances.

We guarantee that the charge for your annual service contract will not increase except in line with inflation and except for any upgrades you might make to your Antares package.

* Please note - As with any software product, upgrades make previous versions obsolete and impossible to maintain or correct, therefore, it is deeply regrettable that where a service contract is not maintained and if programs are not updated on a regular basis, we will not be able to provide support.